Client Questionnaire

Name:
Name & Dates of the Tour:
Email:
Address:
Service Quality Evaluation

1. Nomads Office Staff Performance

 
Very good
Average
Poor
Orientation Quality
Friendliness
Efficiency
Flexibility

Was information given to you regarding your trip adequate?

Yes No

2. Nomads Guide Performance

Very good
Average
Poor
Not booked
Friendliness
Promptness
Professionalism
 

3. City Accommodation

 
Very good
Average
Poor
Not booked
Comfort
Cleanliness
Service


4. City Vehicles

 
Very good
Average
Poor
Not booked
Comfort
Cleanliness
Driver's punctuality
 
5. Standard of Ger camp Accommodation
 
Very good
Average
Poor
Not booked
Comfort
Cleanliness
Service
Food


6. Countryside Vehicle


Very good
Average
Poor
Not booked
Comfort
Cleanliness
Reliability
 
7. Standard of Tent
 
Very good
Average
Poor
Not booked
Tent quality
Dining Tent
Toilet Tent
Shower Tent


8. Food on Trek (if Nomads Kitchen truck was booked, only)

 
Very good
Average
Poor
Not booked
Meal Portion
Quality
Timeliness of meals
 
9. What made you contact Nomads?
Acquaintance/Friends
Newsletter
Internet
Tour Operator
10. Would you provide a reference upon request?
Yes
No
11. Would you say that the trip lived up to your expectations?
Yes
No

(all fields must be completed)
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